Why “Quick Questions” Are Quietly Killing Margins

“Just a quick question” almost never is.

It’s a text, then a follow-up, then clarification, then reassurance. Individually harmless. Collectively expensive.

The issue isn’t generosity – it’s leakage. Time spent answering unstructured questions rarely gets tracked, priced, or bounded, but it does compound.

Signal, not solution

Unpaid work rarely feels heavy in the moment. It adds up later.